Splacer’s 24 hour grace period
Splacer’s 24 hour grace period applies to all bookings, at any time, and allows event organizers the flexibility to cancel a reservation within 24 hours of booking without incurring cancellation fees. The reservation must be confirmed at least 72 hours prior to check-in.
This means event organizers can book without worry and be entitled to a full refund (excluding processing fees) as designated in our Cancellation Policy.
- In order to enjoy the Splacer book without worry policy, the booking must be made on the Splacer Platform.
- The booking is only officially cancelled once you have taken the steps in cancelling the event through the Splacer platform.
- See our Cancellation Policy for more information.
During a State of Emergency, cancel or reschedule at any time
During the declaration of State of Emergency, you can cancel your booking up to 24 hours before the event, and receive a full refund (not including the Splacer Service Fee as described in our Cancellation Policy).
Want to reschedule instead of cancelling your booking? No worries - contact the space owner and ask to reschedule. Rescheduling is free, and you can reschedule as many times as you like.
Please note: Space Owner’s need to accept the proposed date and time for the rescheduling to apply.